Refund policy
At NW Newow, customer satisfaction is our priority. We ensure every product undergoes quality checks before dispatch.
Returns
Returns are accepted only in the following cases:
- Damaged product received
- Wrong product delivered
- Manufacturing defect
Customers must raise a return request within 3 days of delivery.
Return Conditions
To be eligible for return:
- Product must be unused
- Product should be in original packaging
- Invoice and proof of purchase must be provided
Non-Returnable Items
The following items are not eligible for return:
- Used or installed products
- Products damaged due to improper handling
- Clearance or special sale items
Refund Process
Once the returned product is inspected and approved, refunds will be processed within 7–10 business days to the original payment method.
Exchange
Eligible products may also be exchanged based on product availability.
Contact Us
For return or refund assistance:
Phone: +91 88820 34700
Email: customercare@nwindia.co