Privacy policy

Privacy Policy

At NEWOW INDIA PVT. LTD. ("NEWOW", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • Company Name (if applicable)

  • GST Number (if applicable)

Payment Information

Payments are processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, CVV, or net banking credentials on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Website

  • Referral Source

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Verify your identity

  • Provide customer support

  • Process payments

  • Send order confirmations and shipping updates

  • Respond to your inquiries

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional offers, newsletters, or marketing communications (you may opt out at any time)

3. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Improve website performance

  • Analyze website traffic

  • Deliver relevant advertisements

You can disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Payment gateway providers

  • Courier and logistics partners

  • IT service providers

  • Marketing and analytics partners

  • Government authorities or law enforcement agencies when required by applicable law

These third parties are authorized to use your information only for providing services on our behalf.

5. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Maintain business records

  • Comply with applicable laws and regulations

  • Resolve disputes

  • Enforce our agreements

7. Marketing Communications

With your consent or where permitted by law, we may send promotional emails, SMS messages, or WhatsApp communications regarding our products, offers, and updates.

You may opt out of marketing communications at any time by following the unsubscribe instructions or by contacting us.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information where legally permissible

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain processing activities

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as payment gateways, analytics providers, or social media platforms.

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children.

If we become aware that a child's personal information has been collected, we will take reasonable steps to delete such information.

11. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates will be posted on this page along with the revised Effective Date. Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

NEWOW INDIA PVT. LTD.

Customer Support: +91-8882034700

Email: customercare@nwindia.co

Website: https://nwindia.co

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.